Frequently Asked Questions

While the Official Rules outline the complete details of this promotion, your question may already be answered below.

Q. What are the prizes for this promotion?
A. FIFTEEN THOUSAND (15,000) INSTANT WIN PRIZES – A box of Original Lucky Charms™ Marshmallows Only
Prizes will be awarded to two pools of entrants. Please see the Official Rules for complete details including odds.
Q. How many times can I enter the promotion?
A. You may enter the promotion up to 30 times, or enter up to 30 codes, regardless of method March 11 – September 17, 2019.
Q. How do I enter to win?
A. 1. Enter a code from the inside of a specially marked box of Lucky Charms
2. Mail-In a Free Product Code Request from February 26 – September 3, 2019
3. Request a Free Product Code Online from September 4 – September 17, 2019
NO PURCHASE NECESSARY. A purchase will not increase your chances of winning. See the Official Rules for complete details on requesting product codes, odds, and prize pools.
Q. How many prizes could I win?
A. There is a limit of one instant win prize per person.
Q. I won the instant win game, but never received an email with more details. What should I do?
A. To make sure you get emails, add customercare@e.helloworldmail.com to your address book. Fill out the form below to let us know you didn’t receive your win email.
Q. I think I’m having technical issues. What should I do?
A. Sometimes it's a simple thing like updating your browser. Check to be sure that you have a modern version of Chrome, Internet Explorer, Firefox, or Safari. Also, you may want to check your browser preferences section to be sure JavaScript is enabled. Clearing your cache and cookies also helps in this instance.
Q. I’m having trouble entering a code. What should I do?
A. Make sure you are entering the code exactly as shown. In most cases, this means you would not include spaces and use all lower case letters where applicable.
Q. I have recently moved or updated my email address. Can I change my registration information for this promotion?
A. We apologize for any inconvenience, but due to the number of entries we receive, we are unable to change registration information. If you do win a prize during the promotional period and your contact information does change, contact customercare@helloworldfulfillment.com and provide your updated information.

Please Note: We cannot guarantee that we will be able to accommodate your request.
Q. Why can't I use my P.O. Box address to register or claim my prize?
A. Your home address allows us to identify your residence for eligibility purposes and lets us know where we can send your prize if you’re a winner.

Still have a question? Please complete this form. Please note: a response may take up to three business days.

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