Frequently Asked Questions
While the Official Rules outline the complete details of this promotion, your question may already be answered below.
- Q. What are the prizes for this promotion?
- A. FIFTEEN THOUSAND (15,000) INSTANT WIN PRIZES – A box of Original Lucky Charms™ Marshmallows Only
Prizes will be awarded to two pools of entrants. Please see the Official Rules for complete details including odds.
- Q. How many times can I enter the promotion?
- A. You may enter the promotion up to 30 times, or enter up to 30 codes, regardless of method March 11 – September 17, 2019.
- Q. How do I enter to win?
- A. 1. Enter a code from the inside of a specially marked box of Lucky Charms
2. Mail-In a Free Product Code Request from February 26 – September 3, 2019
3. Request a Free Product Code Online from September 4 – September 17, 2019
NO PURCHASE NECESSARY. A purchase will not increase your chances of winning. See the Official Rules for complete details on requesting product codes, odds, and prize pools.
- Q. How many prizes could I win?
- A. There is a limit of one instant win prize per person.
- Q. I won the instant win game, but never received an email with more details. What should I do?
- A. To make sure you get emails, add email@example.com to your address book. Fill out the form below to let us know you didn’t receive your win email.
- Q. I think I’m having technical issues. What should I do?
- Q. I’m having trouble entering a code. What should I do?
- A. Make sure you are entering the code exactly as shown. In most cases, this means you would not include spaces and use all lower case letters where applicable.
- Q. I have recently moved or updated my email address. Can I change my registration information for this promotion?
- A. We apologize for any inconvenience, but due to the number of entries we receive, we are unable to change registration information. If you do win a prize during the promotional period and your contact information does change, contact firstname.lastname@example.org and provide your updated information.
Please Note: We cannot guarantee that we will be able to accommodate your request.
- Q. Why can't I use my P.O. Box address to register or claim my prize?
- A. Your home address allows us to identify your residence for eligibility purposes and lets us know where we can send your prize if you’re a winner.
Still have a question? Please complete this form. Please note: a response may take up to three business days.